Frequently Asked Questions
Can't find your answer? Ask the chat assistant or reach us through the Contact page.
How do I place an order?
Pick a product, choose a color, enter quantities for each size in the price table and click Add to Cart. At checkout you'll see the shipping options, the warehouse your order ships from and the estimated delivery date before you pay. Guest checkout is available.
What is the minimum order?
There's no minimum — order a single piece or a full case.
How do the bulk discounts work?
Prices drop at 12 and 36 pieces, and the count includes every item in your cart — any mix of styles, colors and sizes. Each product page shows the 1-11, 12-35 and 36+ price for every size, and your cart shows the quantity discount you're getting.
Where do orders ship from?
From 9 US warehouses: Seattle WA, Reno NV, Phoenix AZ, Dallas TX, Minneapolis MN, Cincinnati OH, Robbinsville NJ, Richmond VA and Jacksonville FL. Checkout picks the closest warehouse that can ship your whole order.
When will my order ship?
Orders placed before 1 PM Eastern (10 AM Pacific) on a business day usually ship the same day; later orders ship the next business day.
How much is shipping?
UPS Ground is free on orders $299+ to the contiguous US. Below that, the live UPS rate is shown at checkout along with UPS 2nd Day Air and Next Day Air options.
How long does delivery take?
UPS Ground usually takes 1–5 business days depending on the distance from the warehouse. Your exact estimated delivery date is shown at checkout.
Do you ship outside the United States?
This site ships to the contiguous United States (the lower 48 states and Washington, DC) only. We don't ship to Alaska, Hawaii, Puerto Rico, US territories or APO/FPO addresses at checkout; contact us for a quote.
How do I track my order?
You'll get a tracking email as soon as your order ships. You can also use the Track Order page or ask the chat assistant with your order number, email and ZIP code.
Do you decorate (print or embroider)?
Our online store sells blank apparel. For screen printing, embroidery or DTF, send a request through the Contact page (choose Decorated Order Quote) and our team will follow up with a quote.
What is your return policy?
All sales are final on blank wholesale apparel. Damaged or defective garments are replaced free after photo review (within 5 days of delivery), and wrong or missing items are made right — contact us within 48 hours.
What payment methods do you accept?
All major credit and debit cards through Stripe's secure checkout. All prices are in US dollars. Sales tax, where applicable, is shown on the payment page.
Do I need an account?
No — guest checkout is available. An account makes tracking and re-ordering faster.
How do I contact you?
Use the chat assistant for instant answers, or send a message through the Contact page and tell us whether you'd like a reply by email, phone call or text. We respond within 1 business day.