Returns & Damaged Garments
Last updated: October 2026
All sales are final
Blank Express sells blank apparel at wholesale prices, shipped directly from our warehouses for decoration. Because of that, all sales are final: we don't accept returns or exchanges for sizing, color, change of mind or over-ordering, and we don't refund delivered goods.
Please check styles, colors, sizes and quantities before ordering — every product page links to the manufacturer spec sheet with measurements. Not sure? Ask our chat assistant or reach us through the Contact page before you order.
Damaged or defective garments — free replacement
If a garment arrives with a manufacturing or shipping defect (holes, tears, stains, seam failures), we'll replace it free of charge with the same style, color and size.
- Within 5 days of delivery, send a clear photo of the defect and a photo of the inside size tag — through the chat assistant's photo button or the Contact page (choose “Damaged / Defective Garment”).
- Our quality team reviews the photos, usually within 1 business day.
- If approved, the replacement ships at no cost. You don't need to send the damaged item back unless we ask.
Garments that have been washed, worn or decorated are not eligible.
Wrong or missing items
If you received the wrong item or something is missing, contact us within 48 hours of delivery with a photo of what arrived and the packing slip. We'll ship the correct item at no cost.
Items that never shipped
If an item on your order can't be shipped (for example, it sold out at the warehouse after you ordered), we'll contact you to arrange a substitute or refund that item to your original payment method.
Refund method
Approved refunds go back to the original payment method. Your bank may take 5–10 business days to show the credit.